I was responsible for the end-to-end delivery of key user engagement features for a platform that served over 6,000 sports fans. My primary focus was on enhancing the user experience, which included leading a UI overhaul for a popular game mode and ensuring the entire platform was fully responsive across all devices. I also implemented new features, such as a Missions and Rewards system, designed to increase user activity, retention and enjoyment on the platform. On the technical side, I performed backend maintenance to boost efficiency and stability, optimizing data processing routines to guarantee real-time game status updates.

My key responsibility was to accelerate the launch of a core SaaS marketplace. This rapid development helped achieved early investor traction and secure initial university partnerships. I enhanced researcher access and usability by implementing critical platform updates, leading directly to greater adoption of shared lab resources. This work included building a new functional user dashboard and launching the official company identity page, among other updates.

I focused on efficiently managing all backroom operations to directly support the sales floor and ensure a fast, accurate customer experience. My primary duties included organizing and maintaining all footwear inventory to guarantee accurate stock levels and quick access to specific sizes and styles for sales associates. I managed incoming shipments and organized long-term storage, which helped improve inventory flow throughout the store and successfully reduced the amount of misplaced items. I provided crucial sales support by delivering requested shoes to the floor within minutes to meet high customer demand.

My responsibilities spanned both direct customer service and key store operations, ensuring a high level of customer satisfaction and store efficiency. I assisted customers on the sales floor by providing detailed product recommendations and project guidance, which was crucial for enhancing their purchasing experience. I specialized in the paint department, where I mixed custom colors and advised customers on the most suitable finishes and materials for their specific needs. Operationally, I handled all sales transactions and ensured financial accountability by precisely reconciling cash trays at the end of each shift.